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Am I eligible for a return/exchange?
Yes, you are. If you have received the wrong products or damaged products, you can claim for exchange or refund. But items cannot be exchanged or refunded if you have received what you have ordered and later you wish the different size, colour or design. For example, we cannot exchange or issue a refund of a t shirt if you later realised that you needed different size, colour or design, as long as you have received exactly what you have ordered. Same goes with books and wall art size and design.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. No return/exchange claim will be entertained if it has been submitted after 3 weeks of the delivery of the product.
How do I report a problem with my order?
If you notice an issue on the products or anything else on the order, please contact us at email@example.com with all relevant details of the issues with the product. Sending photos will be an ideal.
What if the recipient's address was wrong?
If the customer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. Customer will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to firstname.lastname@example.org, then we'll gladly send a replacement at no cost to you.
What if an order gets lost in the transit?
For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming your shipping address was correct. It would also be good to double-check that you got in touch with the shipping carrier to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but customers think they haven't received it, in that case, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.